The Skills Factory Literacy Hour and Numeracy Hour Planning

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Secondary

LICENCE NUMBERS

Click here to obtain a licence number for your software.

Frequently asked questions

Primary Complete Version 5 Questions

Curriculum Complete Version 4 Questions

Literacy & Numeracy Complete Online Version 3 Questions

Literacy & Numeracy Complete Version 2 Questions

General Questions & licencing

 

Primary Complete Version 5 FAQs

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I'm having trouble transferring my reports. What Should I do?

    There is a maintenance file now available for Report Complete. This should resolve any issues that you have with the transfer of reports.

    The issue is with the loading of transfer files. Therefore transfer files will not need to be re-created, they will just need to be reloaded after following the instructions below.

    1. Remove the reports that have been loaded incorrectly.

    2. Download the following file and save it to a floppy disk:

         Click here to download if you have Primary Complete version 5.0
             Click here to download if you have Primary Complete version 5.1

    3. Run this file (double click on it) on the PCs that you are loading reports/templates onto (see note).

    4. Reload the transfer file containing the reports and they should load up properly.

    NOTE: It is recommended that the update be installed on all PCs using Report Complete. Apologies for any inconvenience. If you have any questions then please do not hesitate to get in touch.

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Are there any report templates and statements for Early Years?

    You can now download a transfer file for report complete that will add:

    - A sample report template for the Early Years
    - Report statements for the Early Years, based on the Foundation
       Stage Profiles
    - Head teacher and teacher comment banks

    1. Install the Primary Complete update 503 (see next FAQ below).
    2.     Click here to download the zipped transfer file.
    3. Unzip the transfer file (it will fit on a floppy disk).
    3. Load the transfer file using the transfer manager (File/Transfer my work).

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I'm having trouble transfering my IEP templates between PCs. What should I do

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I'm having trouble transferring data in Primary Complete. What Should I do?

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I am a Welsh School, can I add the Welsh curriculum to Primary Complete?

    Yes, we now have a plugin file available which will add the Welsh Curriculum to your Primary Complete software.

    1. Click here to download the plugin file.

    2. Run this file on your PC (Primary Complete must be installed first).

    NOTE: Make a full system backup (File/Manage my backups) before installing this plugin file.

     

Curriculum Complete Version 4 FAQs

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What curriculum plug-ins are available for my products?

    You can download curriculum plug-ins for the Special Needs "P-Levels". There may be a charge for this, depending on what package you or your LEA have purchased.  Visit our download page for more information.

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How do I access the Foundation Stage Curriculum?

    In Curriculum Complete, the Foundation Stage curriculum can be found in the objective lists under "Cross Curricular".

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I'm having problems installing the software. What should I do?

    There are a number of options available, depending on the exact nature of your problem:

    a) If you have inserted the CD-Rom and nothing has happened, click on the Windows Start button and select "Run...". Type "D:\START.EXE" (Where D: is the letter of your CD Drive) then click "OK". This should start the installation program.

    b) If you have inserted the CD-Rom and are seeing an error message, such as "General Protection Fault", this can be caused by a virus checker or other memory-resident program. Disable your virus checker and try again.

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How do I install the software on a network?

    Our user manual gives detailed instructions for installation over a network. Click here to download it.

Version 3 FAQs

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What curriculum plug-ins are available for my products?

You can download curriculum plug-ins for the Foundation Stage (Stepping Stones) and P-Levels. There may be a charge for this, depending on what package you or your LEA have purchased.  Visit our download page for more information.

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What is the current status of the Online Resource Bank server?

    Server status: (01) OK: No problems reported..

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Why am I getting the message "The Server could not be contacted"?

    If the server is currently active, then this message indicates that there is a problem with your Internet connection. If you connect to the Internet using AOL, then you are likely to see this message. This is because AOL use a non-standard type of Internet connection.

    If you are having problems with your Internet connection, or if you are an AOL user who would like access to the ORB, you will need to connect using a standard dial-up connection. For simplicity, we would suggest using the following Internet service provider:

    Service provider name: UK2NET
    Dial-up number: 0845 6091370 (local rate)
    Username: Not required
    Password: Not required

    You do not need to register for this service, just enter the above details in your dial-up networking folder.This will allow you to access the ORB using a standard Internet connection.

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Why am I getting a 'Runtime' error when I connect to the Online Resource Bank?

    This usually occurs if you do not have Internet Explorer installed on your PC. You can install Internet Explorer from the Skills Factory CD-Rom.

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How do I do my planning & record keeping?

    Have a look at our tutorial, or play the videos that accompany your CD-Rom. These will give you a useful introduction to the packages.

Version 2 FAQs

Why doesn't children's attainment appear in their portfolio?

    This is usually because the 'school year' setting is incorrect. After installation Literacy & Numeracy Complete will default to the 1999/2000 school year. To change this to the 2000/2001 school year, you should do the following:

    • From the 'File' menu, choose 'Options' and then choose 'School year'. Enter the start and end dates of your current school year.
       
    • On the Planning Calendar screen, set the calendar end date and start date to suit your current planning period. Please note that you can not set the start date of the calendar until you have set the end date.

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How can I increase the size of the grid when printing my planning sheet?

    In version 3, we have designed a new 2-page daily plan, which provides more space for your planning. This is one of a great many enhancements in the latest version. Existing users can upgrade very cost effectively. Please see our ordering page for more information..

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I'm having problems after installation on Windows NT.

    If you are getting messages such as "File CRVIEWER.DLL is not correctly registered", during installation then there is an update on the download page that will correct the problem.

General Questions

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The software is asking for my licence details, but I can't find them/dont have any. What should I do?

    All licenced users of Literacy & Numeracy Complete should have a licence name and licence number. We distribute these licence numbers in the following ways:

    If you bought directly from us by phone/fax/post or website, we will send you licence details along with your software. You will find the licence details in the 'documents enclosed' plastic wallet that is attached to the outer software packaging.

    If you bought at a conference/show or training session, then you probably took the software away with you. We will send on your licence details by post usually within 5 working days.

    If you bought from a distributor, such as RM or REM, then you will need to contact us for your licence details. We can issue your licence details over the phone.

    If you have mislaid your licence details or think that you never received any , please get in touch and we will give them to you by phone or email.

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What happens if the literacy or numeracy frameworks change?

    We are committed to providing you with updates as soon as any changes are published. Literacy Complete and Numeracy Complete were designed by teachers who use the software every day.  As soon as any proposed changes to the frameworks are known, it will be in their interests to make sure that the software is as up to date as possible!

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Are there any schools near me who use the software, so we can exchange ideas & plans?

    We can put you in touch with schools in your area who use the software, who may be able to give you advice and support through your first steps with the programs.

 

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Back to the Support Centre
 

Please contact us directly at info@skillsfactory.com with any questions or feedback.

The Skills Factory, Granada Learning, Manchester M60 9EA
Tel 0161 8272550, Fax 0161 8272966

(c) 2004 The Skills Factory, part of the Granada Learning group of companies